SHIPPING 

We can ship to most destinations around the globe.  Our carrier of choice is Australia Post for all orders within Australia and International.  For international parcels Australia Post uses the local mail network in that country to deliver (eg USA - USPS, France - La Poste)

Delivery time is approximately 10-14 Business Days.

For our US Customers we have a $10 USD flat rate for one fin/set.  

If your Country or region does not appear at the Checkout please contact us at sales@alkalifins.com.au so we can find an alternative.

CUSTOMS AND DUTY CHARGES

The estimator calculator at the checkout covers the transportation charges only. Customs, Import Duty and Taxes may apply in different countries, for which Alkali cannot take responsibility.

We are unable to advise on nor do we have any control over these charges. It is up to the Customer to be aware of any potential charges for Import Tax and Duty.

 If you have a question about your shipment please contact us at sales@alkalifins.com.au

LATE SHIPMENT

If your shipment is delayed please contact us ASAP on sales@alkalifins.com.au so we can contact the Carrier and help locate the parcel.  We have no control over delivery times once the parcel is shipped but will work with the Carrier to find the parcel or obtain a credit. 

We do not offer instant refunds for parcels that are delayed, please keep this in mind if your order has a delivery deadline. 

If you try and cancel your order before it arrives due to delivery delays, the parcel needs to be located first and returned to us before a refund or credit can be processed.

We do not offer refunds for delivery problems that result from incorrect delivery address details provided by you to us when placing your order.

RETURNS POLICY

Please get in touch at sales@alkalifins.com.au within 7 days of purchase if you have a problem with your order. Fins need to be returned to us before the exchange/refund process can begin.

 

EXCHANGES AND REFUNDS

If your product is faulty or damaged we can offer a full refund, exchange, or credit. We don’t normally offer refunds if you change your mind.
Please return the item(s) to us safe and sound in their original packaging, unused, with tags. We encourage you to use a traceable service when returning items as we are not liable for packages lost during transit.
Items returned that are damaged or worn will not be eligible for exchange or refund.
We need to receive the items before the exchange/refund process can begin.

Returns address:
Alkali Fins
PO Box 3057

DARRA QLD 4076

AUSTRALIA