Shipping and Returns
SHIPPING UPDATE - A Note to our Customers
COVID-19 has caused disruptions to shipping networks within Australia and Overseas.
Reduced aircraft in operation means you order could be delayed.
Within Australia, Express Post is the fastest way for delivery right now.
Overseas shipping has resumed to most countries with slight delays.
More information can be found here on the Australia Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#
We can ship to most destinations around the globe.
If your Country does not appear at the Checkout please contact us at firstname.lastname@example.org
WITHIN AUSTRALIAAustralia Post – Express and Standard Service
All shipments require a signature on delivery.
Australia Post – International
A cost effective air mail service if you live outside Australia. This service uses the local Mail network within your particular country.
Delivery time is approximately 10-14 Business Days.
The estimator calculator at the checkout covers the transportation charges only. Customs delays, Import Duty and Taxes may apply in different countries, for which Alkali cannot take responsibility.
We are unable to advise on nor do we have any control over these charges. It is up to the Customer to be aware of any potential charges for Import Tax and Duty.
If you have a question about your shipment please email us at email@example.com
Please get in touch at firstname.lastname@example.org within 7 days of purchase if you have a problem with your order. Fins need to be returned to us before the exchange/refund process can begin.
EXCHANGES AND REFUNDSIf your product is faulty or damaged we can offer a full refund, exchange, or credit. We don’t normally offer refunds if you change your mind.
Please return the item(s) to us safe and sound in their original packaging, unused, with tags. We encourage you to use a traceable service when returning items as we are not liable for packages lost during transit.
Items returned that are damaged or worn will not be eligible for exchange or refund.
We need to receive the items before the exchange/refund process can begin.
PO Box 3057 DARRA QLD 4076, AUSTRALIA