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/Shipping and Returns
Shipping and Returns 2020-06-08T01:13:55+00:00

SHIPPING UPDATE

– A NOTE TO OUR CUSTOMERS – 

COVID-19 has caused disruptions to shipping networks within Australia but mainly Overseas. Reduced aircraft in operation means you order could be delayed.

Australia Post

Within Australia, Express Post is the fastest way for delivery right now.  Standard services are taking a little longer, typically an extra few days.  

Overseas, we are seeing shipping delays to the following countries –

USA, Japan, UK, Europe and Ireland.

Delivery has been suspended to these countries: 

Canada

More information can be found on the Australia Post website here: 

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

DHL Express

This service is operating with some delays, More information can be found  here:

https://www.simplydhl.com/covid-19updates

For questions about shipping times please contact us at [email protected]

SHIPPING METHODS

We can ship to most destinations around the globe.  If your Country does not appear at the Checkout please contact us at [email protected]

WITHIN AUSTRALIA

Australia Post – Express and Standard Service

All shipments require a signature on delivery.  If you aren’t home to receive delivery, a card will be left with pickup instructions.

INTERNATIONAL

Australia Post – International

A cost effective air mail service if you live outside Australia.  This service uses the local Mail network within your particular country.  Delivery time is approximately 10-14 Business Days.  This flat rate is generally for 1 fin/set only, the calculators at the checkout will display if your order is too heavy for the flat rate option.

DHL Express

A premium, fast delivery service for customers outside of Australia.  If you want your order delivered as quickly as possible, this option is for you.

PLEASE NOTE:  The estimator calculator at the checkout covers the transportation charges only.  Customs delays, Import Duty and Taxes may apply in different countries, for which Alkali cannot take responsibility.   We are unable to advise on nor do we have any control over these charges.     It is up to the Customer to be aware of any potential charges for Import Tax and Duty.  

If you have a question about your shipment please email us at [email protected]

RETURNS POLICY

Please get in touch at [email protected] within 7 days of purchase if you have a problem with your order.

EXHANGES AND REFUNDS

If your product is faulty or damaged we can offer a full refund, exchange, or credit.  We don’t normally offer refunds if you change your mind.

Please return the fins to us safe and sound in their original packaging, unused, with tags.  Fins received that are damaged will not be eligible for exchange or refund.

Returns address:

PO Box 3057
DARRA QLD 4076, AUSTRALIA

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