SHIPPING UPDATE

– A NOTE TO OUR CUSTOMERS – 

Due to reduced aircraft in operation because of COVID-19 there is likely to be a delay receiving your order for Express Domestic, and International Parcels. 

More information can be found on the Australia Post website here: 

http://www.auspost.com.au/about-us/news-media/important-updates/coronavirus#international

For questions about shipping and your order please contact us on [email protected]

SHIPPING METHODS

We can ship to most destinations around the globe.  If your Country does not appear at the Checkout please contact us at [email protected]

There are  a few different ways to get your fins to you –

WITHIN AUSTRALIA
Australia Post – Parcel Post

All shipments require a signature on delivery.  If you aren’t at home to receive delivery, a card will be left with pickup instructions.

INTERNATIONAL

DHL E Commerce Mail

A cost effective way to get your order if you live outside of Australia.  This services uses the local Mail network within that particular country, using DHL tracking.  Delivery time approximate is 14-21 Business Days.  This flat rate is generally for 1 fin/set only, the calculators at the checkout will display if your order is too heavy for the flat rate option.

DHL Express

A premium, fast delivery service for customers outside of Australia.  If you want your order delivered as quickly as possible, this option is for you.

PLEASE NOTE:  The estimator calculator at the checkout covers the transportation charges only.  Customs delays, Import Duty and Taxes may apply in different countries, for which Alkali cannot take responsibility.   We are unable to advise on nor do we have any control over these charges.     It is up to the Customer to be aware of any potential charges for Import Tax and Duty.  

If you have a question about your shipment please email us at [email protected]

RETURNS POLICY

Please get in touch at [email protected] within 7 days of purchase if you have a problem with your order.

EXHANGES AND REFUNDS

If your product is faulty or damaged we can offer a full refund, exchange, or credit.  We don’t normally offer refunds if you change your mind.

Please return the fins to us safe and sound in their original packaging, unused, with tags.  Fins received that are damaged will not be eligible for exchange or refund.

Returns address:

PO Box 3057
DARRA QLD 4076, AUSTRALIA