RETURNS POLICY

Please get in touch at [email protected] within 7 days of purchase if you have a problem with your order.

EXHANGES AND REFUNDS

If your product is faulty or damaged we can offer a full refund, exchange, or credit.

Please return the fins to us safe and sound in their original packaging, unused, with tags.  Fins received that are damaged will not be eligible for a refund.

Returns address:

PO Box 473
BALLINA NSW 2478

 

SHIPPING

We can ship to most destinations around the globe.  If your Country does not appear at the Checkout please contact us at [email protected]

There are  a few different ways to get your fins to you –

WITHIN AUSTRALIA
Australia Post – Parcel Post

All shipments require a signature on delivery.  If you aren’t at home to receive delivery, a card will be left with pickup instructions.

INTERNATIONAL

DHL E Commerce Mail

A cost effective way to get your order if you live outside of Australia.  This services uses the local Mail network within that particular country, using DHL tracking.  Delivery time 10-14 Business Days.

By agreeing to use this service you agree to pay all duties and taxes associated with the order.

 

DHL Express

A premium, fast delivery service for customers outside of Australia.

If you want your order delivered as quickly as possible, this option is for you.
Duties and Taxes are included in this shipping price.

If you have a question about your shipment please email us at [email protected]