SHIPPING UPDATE
– A NOTE TO OUR CUSTOMERS –
COVID-19 has caused disruptions to shipping networks within Australia and Overseas. Reduced aircraft in operation means you order could be delayed.
Australia Post
Within Australia, Express Post is the fastest way for delivery right now.
Overseas, shipping has resumed to most countries with slight delays. More information can be found here on the Australia Post website:
DHL Express
This service is operating with some delays, More information can be found here:
https://www.simplydhl.com/covid-19updates
For questions about shipping times please contact us at [email protected]
SHIPPING METHODS
We can ship to most destinations around the globe. If your Country does not appear at the Checkout please contact us at [email protected]
WITHIN AUSTRALIA
Australia Post – Express and Standard Service
All shipments require a signature on delivery. If you aren’t home to receive delivery, a card will be left with pickup instructions.
INTERNATIONAL
Australia Post – International
A cost effective air mail service if you live outside Australia. This service uses the local Mail network within your particular country. Delivery time is approximately 10-14 Business Days. This flat rate is generally for 1 fin/set only, the calculators at the checkout will display if your order is too heavy for the flat rate option.
DHL Express
A premium, fast delivery service for customers outside of Australia. If you want your order delivered as quickly as possible, this option is for you.
PLEASE NOTE: The estimator calculator at the checkout covers the transportation charges only. Customs delays, Import Duty and Taxes may apply in different countries, for which Alkali cannot take responsibility. We are unable to advise on nor do we have any control over these charges. It is up to the Customer to be aware of any potential charges for Import Tax and Duty. If you have a question about your shipment please email us at [email protected]
RETURNS POLICY
Please get in touch at [email protected] within 7 days of purchase if you have a problem with your order. Fins need to be returned to us before the exchange/refund process can begin.
EXHANGES AND REFUNDS
If your product is faulty or damaged we can offer a full refund, exchange, or credit. We don’t normally offer refunds if you change your mind.
Please return the item(s) to us safe and sound in their original packaging, unused, with tags.
We encourage you to use a trackable service when returning items as we are not liable for packages lost during transit.
Items returned that are damaged or worn will not be eligible for exchange or refund. We need to receive the items before the exchange/refund process can begin.
Returns address:
PO Box 3057
DARRA QLD 4076, AUSTRALIA